Anniou Heated Clothing Warranty

At Anniou, we design heated clothing to keep you warm through every cold morning, winter walk and weekend adventure. We stand behind every jacket, gilet, hoodie and accessory we make. If something isn't working as it should, we'll put it right.

Need help with a warranty claim? Email us at support@anniouclothing.com and our friendly team will take it from there.

Anniou Limited Warranty: New Items

Every new item bought from anniouclothing.com comes with a free limited warranty. Here's what's covered:

Heated clothing (jackets, vests, gilets and hoodies for men, women and kids)

2-year limited warranty on heating elements
1-year limited warranty on batteries

Heated accessories (such as gloves and other heated extras)

1-year limited warranty on heating elements and batteries

Your warranty starts on the date of purchase. You'll need your proof of purchase to make a claim, so keep your order confirmation email safe.

Warranty for Authorised Channels

Bought your Anniou gear from one of our trusted retail partners, such as Mountain Warehouse or Debenhams? You're covered too.

Purchases from authorised retailers come with a 1-year limited warranty on heating elements and batteries.

This warranty is non-transferable. Proof of purchase from anniouclothing.com or an authorised retailer is required for all warranty claims.

Open-Box Items Warranty

Open-box items are pieces that customers have returned because they changed their mind or ordered the wrong size. Every open-box item is unworn and fully working. Each one goes through careful quality checks before it's offered for sale again.

You still get peace of mind. Open-box items include a 6-month warranty from the date of purchase. This covers any defects or faults in the electronic parts and batteries.

This warranty is non-transferable. Proof of purchase from anniouclothing.com or an authorised retailer is required.

Gift Warranty

Received Anniou heated clothing as a gift? Lucky you. You can enjoy the same warranty as the person who bought it.

If you know the original order details, simply email us with the buyer's name, email address and order number. We'll handle your claim just as we would for the purchaser.

If you don't have the order details, don't worry. Find the serial number (S/N) beneath the care label inside your garment. Send it to support@anniouclothing.com and we'll register your item for a 1-year warranty.

Warranty Exclusions

We want to be clear and upfront about what our warranty doesn't cover. It does not include:

Normal wear and tear of the garment, including fabric, zips and other trims
Misuse or negligence, including damage caused by not following the washing and care instructions
Accidental damage, such as flood, fire or water damage
Unauthorised repairs or servicing carried out by anyone other than Anniou
Unauthorised modifications, such as embroidery, cutting or other personal customisation not made by us
Commercial use of any Anniou product

Any of the above will void your warranty. Anniou will not be liable for incidental, consequential or punitive damages arising from the use of our products, whether or not the product is covered by this warranty.

Top tip: Always remove the battery and follow the care label before washing. It's the easiest way to keep your heated clothing working beautifully for years.

How to Claim

Making a claim is simple. Just email support@anniouclothing.com with the following details:

Where you bought your item (anniouclothing.com or an authorised retailer)
Your full name as used on the order
Your order number (or serial number for gifted items)
The email address used to place the order
Your preferred contact email, if different
A description of the issue, plus any troubleshooting you've already tried
Your proof of purchase, such as your order confirmation email, invoice or a screenshot

Our customer care team will review your claim and get back to you as soon as possible. We aim to reply within 48 hours. If you haven't heard from us, please check your spam or junk folder.

What happens next?
Anniou will decide whether to repair or replace your item, or offer store credit for the retail price. We may ask you to post the item back to us during the warranty period. Please note that you'll be responsible for postage costs for the return and the replacement.

We're Here for You

Your warmth and comfort matter to us. If you have any questions about your warranty, your heated clothing or anything else, our team is always happy to help. Drop us a line at support@anniouclothing.com.

Stay warm, stay out there, and enjoy every adventure with Anniou.